Refund Policy
This policy is part of our Terms & Conditions. ZaatarLABS is the trading name of Omar Al Homaidi, based in the United Arab Emirates.
1. Plans bought on our websites
Plans for our apps bought on a ZaatarLABS website (today: The Smart Billing at billing.zaatarlabs.com) are sold by Paddle.com, our online reseller and merchant of record, which processes the payment and any refund.
- 14 days, full refund. You can ask for a full refund within 14 days of any web purchase: a new subscription, a renewal, or Lifetime. No reason needed.
- How to ask. Reply to your Paddle receipt email, use the link in it, or write to support@zaatarlabs.com with the email address you bought with.
- What happens. The refund goes back to the payment method you used; your bank may take a few days to show it. A refunded subscription or Lifetime plan ends when the refund is made, and your account returns to the free plan. Your businesses and records stay yours; the free plan's limits apply to adding new ones.
- Cancelling instead. If you only want to stop renewing, cancel from Settings → Subscription on the web (or with the link in your Paddle receipt email); you keep the plan until the end of the period you've paid for, and you can resume it before then.
2. App Store and Google Play
Purchases made inside our apps are processed by Apple or Google, and refunds follow their rules: Apple's Report a Problem page, or the Google Play refund policies. We can't issue those refunds ourselves.
3. Questions
Email support@zaatarlabs.com. We answer every message.